Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for our Chicago, IL Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer-focused and design-driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.
Ideally, we are looking for candidates who are available to work full-time hours which may include weekends and some summer holidays. Our full-time roles offer a generous benefits package and additional perks.
RESPONSIBILITIES:
- Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
- Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
- Create a warm, welcoming, inspiring on brand client experience
- Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
- Resolve client needs quickly through swift communication and partnership from leadership
- Drive customer retention and loyalty through order and quote follow up
- Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
- Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
- Other tasks assigned by Leadership
ESSENTIAL SKILL REQUIREMENTS:
- Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
- Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
- Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
- A passion for the home design and ensuring an outstanding customer experience
- Willingness to ask questions and seek solutions; a self starter
QUALIFICATIONS:
- 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
- Excellent communication skills, willingness to engage with clients
- Ability to work in a team environment
- Strong sense of personal style
ESSENTIAL PHYSICAL REQUIREMENTS:
- Ability to process information and merchandise through computer system and POS system.
- Ability to communicate with associates and clients.
- Ability to read, count and write to accurately complete all documentation.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
- Ability to work varied hours/days to as well as weekends and holidays
COMPENSATION:
- $22-27/hr depending on experience
- Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.
